Contact Support
How to Reach Us
General Support
support@mlpipes.ai
Mon–Fri, 9 AM – 6 PM EST
Billing Questions
billing@mlpipes.ai
Subscription, refund, payment issues
Security Concerns
security@mlpipes.ai
Vulnerabilities or suspicious activity
Response Times
| Issue Type | Expected Response |
|---|---|
| Account access issues | Within 24 hours |
| Billing/refund requests | Within 2 business days |
| Technical support | Within 48 hours |
| Feature requests | Within 1 week |
| Security reports | Within 24 hours |
What to Include in Your Email
- Your registered email address
- Device model (e.g., iPhone 14 Pro)
- iOS version (Settings → General → About)
- myCARI app version (Profile → About)
- Detailed description of the issue
- Screenshots if applicable
Legal Documents
AI Data Processing
myCARI uses Google Gemini AI (provided by Google LLC via Google Cloud) to power the AI Health Coach, Meal Tracker, Goal Calculator, and Morning Briefing features.
When you use these features, your health data (activity, sleep, vitals, meal photos) is sent to Google Cloud where Google Gemini AI generates personalized insights. Meal photos are stored in Google Cloud Storage.
Your data is encrypted in transit and at rest, and is never sold to third parties.
You must consent to AI data processing before using any AI feature. You can withdraw consent anytime in Profile > AI Data Processing. Withdrawing consent disables AI features but does not affect on-device features (Stress Level, Energy Level, Metabolic Health Score).
For complete details, see our Privacy Policy and Terms of Service.
Feedback
We're constantly improving myCARI based on user feedback.
To submit feedback:
- Go to Profile → Send Feedback
- Describe your suggestion or issue
- Optionally include screenshots
- Tap Submit
Feature Requests: Email features@mlpipes.ai with your ideas!
Medical and Safety Disclaimer
myCARI is developed by MLPipes LLC.
myCARI is a consumer wellness application and is:
- NOT a medical device under FDA regulations
- NOT intended to diagnose, treat, cure, or prevent any disease
- NOT a substitute for professional medical advice
SOS Feature: The SOS feature sends push notifications to your designated emergency contacts ONLY. Emergency contacts must be care team members with myCARI installed. It does NOT contact 911, emergency services, hospitals, or professional responders. For life-threatening emergencies, ALWAYS call 911 directly.
MLPipes LLC is a technology provider only. We do not monitor health data, respond to alerts, or employ care team members. We are not responsible for care team member conduct or response.
Always consult your healthcare provider for medical decisions.
Last updated: March 17, 2026